It's not often that I like to talk about what goes on at work, but yesterday morning, I got a 911 call that gave me flashbacks to an incident that my family went through in 2004. I got a call early this morning, from a young mom who's 2 year old daughter was having a febvrile seizure. For those of you who don't know what this is, it is a seizure usually involving a young child, where their fever spikes quickly, and the body's natural way to react to it, is for the brain to tell the body to shut down and begin seizing. The mom was emotional, I was able to calm her down enough to give the phone to the older daughter so she could go throw some clothes on, and eventually come back to the phone. Anyone trained in Emergency Medical Dispatch and pre-arrival instructions could have handled it appropriately. But I immediately had flashbacks to several years ago, just prior to my daughter's 2nd birthday.
I was working nights at American, and my daughter had been sick for the past day or two. I had taken a nap earlier in the morning, and had picked my daughter up from my ex-mother-in-law's in the early afternoon. My daughter had a slight fever and when we got home, she ate, I gave her some children's tylenol for her fever and we settled down on the living room couch to watch t.v. She had cooled off and fell asleep, so we both took a nap together on the couch. When my ex-wife had come home from work, my daughter and I had awoken and we started getting ready for dinner. My daughter still had a slight fever, and I had given her a popsicle to cool off. As I sat down on the couch again, she was standing in the middle of the living room between the couch and the t.v., happy as can be with her popsicle, when it happened.
It looked like an invisible person kicked her legs out from underneath her from behind, and she slammed back on the living room floor like a cinder block. She let out a scream, began crying, and started convulsing. My ex-wife now in a panic started screaming as I jumped off the couch to my daughter. Luckily, I had just finished my EMT class and was awaiting my test results, and I knew what it was. I had to scream at my ex a few times to get her to retrieve the phone for me to dial 911. Living in North Windham, I had worked at Willimantic dispatch for a short while, I knew everyone and Roddy answered the phone. I just blurted out,"two year old, fevbrile seizure, our address, and hung up.
Now working in the 911 field, I've dealt with impatient, emotional people that keep calling back, asking where the ambulance or fire department is, saying to myself,"It's been 2 minutes, give them time to get there." So, now I'm on the other end, and believe me, 2 minutes seems like and hour when you're on the other end of the 911 call. Meanwhile, the ex grabs the phone and rings her mom who is 5 minutes across town and gets her mom into a panic. So now I have two patients, my daughter, my wife, and a third on the way in her personal car...LOL I get the phone back and I call the non-emergency line to Willimantic dispatch and get the dispatching supervisor, and start the 20 questions. Sue, it's Erik, where's the paramedic? In Norwich. Was there a cover medic? No. How far out is the ambulance(paid)? They left at the time of call, they should be there shortly. Is anyone from the f.d.(volunteers) on the way? Yes. So I hang up.
Meanwhile, my daughter's lips start to pink up after having turned a grey shade of blue, the seizure eases up, but she's still shaking a bit, and she's post-dictal. Respirations become more normal, but she was still out of it. Willimantic Fire's ambulance gets there, just followed by North Windham F.D. members, and in comes the mother-in-law, freaking out. Willimantic Fire carries my daughter out of the house and rushes out to the ambulance and takes off to the hospital with the ex, and after I thank the guys from N.W.F.D., I rush off to the hospital. My daughter was ok, and we were home that night after they were done testing her. Needless to say, the call this past morning gave me flashbacks. And I used the fact that I, personally had been in this mother's situation, during pre-arrival instructions, that it was going to be okay, and there was nothing she could do other than let the seizure pass, which calmed the mother. As the fire department cleared the call, and the ambulance began transporting, the fire chief relayed a message over the radio, that the mother was extremely greatful to the dispatcher for keeping her calm, and that we did a great job. Now that's what this job is all about......
8 years ago